Privacy Policy

At Karibu Luminair, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from https://karibulight.com.

1. Information We Collect We may collect the following information:

• Personal Identification Information: Name, email address, phone number, billing and shipping address

• Payment Information: Credit/debit card details or mobile money transaction data

• Technical Data: IP address, browser type, operating system, time zone, and browsing behavior

• Marketing & Communications Data: Preferences in receiving marketing from us and your communication preferences

2. How We Use Your Information We use your data for the following purposes:

• To process orders and manage deliveries

• To respond to customer service requests and support needs

• To personalize your shopping experience

• To administer promotions, surveys, and newsletters (only if you opt-in)

• To improve website functionality and analyze performance

3. Sharing of Information We do not sell or rent your personal data. Your data may be shared with:

• Trusted third-party service providers for logistics, payment processing, and IT support

• Legal authorities, if required for compliance with law

4. Data Protection We implement security measures to protect your personal data. This includes secure servers, encrypted transactions, and restricted access to your data.

5. Cookies Our website uses cookies to enhance your browsing experience and track website usage. You may disable cookies in your browser settings, although some features may not function properly.

6. Your Rights You have the right to:

• Access and update your personal data

• Request deletion of your data

• Opt-out of marketing communications

7. Contact Us If you have questions about this Privacy Policy, contact us: Email: info@karibulight.com
Phone: +256 757 826230

Shipping Policy

At Karibu Luminair, we are committed to delivering your lighting products safely and efficiently.

1. Order Processing Orders are processed within 1–2 business days. You will receive an email or SMS confirmation once your order is dispatched.

2. Delivery Timeframes

• Kampala & Surrounding Areas: 1–3 working days

• Rest of Uganda: 3–7 working days

3. Delivery Partners We work with reliable delivery and courier services to ensure your order arrives in perfect condition.

4. Delivery Charges Delivery charges are calculated at checkout based on location and order weight.

5. Missed Deliveries If a delivery attempt is missed, our partner will make one more attempt or contact you to reschedule.

6. International Shipping Currently, we only ship within Uganda. For international orders, please contact our support team.

7. Tracking Orders A tracking number will be provided once your order has shipped. You can track the status online or by contacting us.

Terms & Conditions

Welcome to Karibu Luminair. By using our website, you agree to the following terms and conditions.

1. General

• The website is owned and operated by Karibu Luminair.

• We reserve the right to change these terms at any time.

2. Eligibility To use our services, you must be at least 18 years old or under supervision of a parent or guardian.

3. Use of Website

• You agree not to misuse the website or services.

• You may not use content from our site for commercial purposes without permission.